Returns are not accepted for orders made through the e-commerce platform.
It is possible to request a replacement for the item within 10 days from the delivery date if it is defective. The item must be intact, unused, and packed in its original packaging. The customer can send the product to our headquarters and proceed with a new order.
The request should be made by sending an email to firstname.lastname@example.org, specifying:
- Order number
- Item for which the replacement is requested
- Reason for the replacement
- Personal and banking information
The shipping of products purchased through the e-commerce platform is carried out by a shipping company and can be done within Italy, European Union countries, and non-EU countries. The service of pickup, packaging, and shipment of items will take place from Monday to Friday during store opening hours. In case of purchase during the weekend or university closures, the order will be processed on the first working day.
Shipping costs vary depending on the destination country, volume, and weight of the package and are included in the product price. However, the customer can view the final amount during the order payment process.
If the shipping country is not part of the European Union, the goods may be subject to customs duties and sales taxes. Any additional charges related to customs clearance will be the responsibility of the recipient.
In case of refusal of the goods, the buyer will still be responsible for the shipping and return costs, in addition to customs duties.
For more information, it is advisable to contact the competent customs offices of the destination country.
The purchase of products can be made by bank transfer or payment via credit cards belonging to the Visa, Mastercard circuits.